Community Training & Employment Resources


To register or to learn more about the CTER veterans program offerings, workshops and employment services, E-mail, or call 800-385-2837 and follow the recorded instructions.


This program teaches veterans, members of the National Guard and Reserve and military family members from the New York area the practical job search skills that will enable them to make a successful transition from the military to the civilian workforce.

The training consists of a one-day orientation session, conducted by Al Smith of NYC-SHRM, one day of interviewing skills and practice led by Melissa Llarena, Career Outcomes Matter, and one day of training, on personal branding and resume and cover letter development.

The three days of training are followed by individualized development sessions via email and telephone as needed, job placement assistance, long term mentoring by business professionals, and quarterly post-placement career management workshops.


Al is a Vietnam veteran ('67-'68). He served as an Army Infantry Platoon Leader. A graduate of UConn, Al worked in the private sector for 41 years in a variety of management roles. He retired from Lee Hecht Harrison, a global career transition firm in 2010. He volunteers in support of veteran needs in various roles: On two veteran advisory committees, conducting job search training sessions, VP of Veterans Affairs on the board of the Western CT Military Association, a volunteer for VITAS visiting veterans in hospice.

Melissa Llarena coaches leaders on how to dissect and deliver the perfect job interview. She is the president of Career Outcomes Matter. She has transitioned across 16 different business units throughout her career and has coached professionals since 1997.

Melissa began her career at JPMorgan Chase as a generalist in HR, where she focused on performance management and high-potential career-development programs. Later, she transitioned into the bank’s Internet-marketing unit, where she worked on competitive intelligence. She then left the bank to join Reuters, where she was the lead trainer for Fidelity Investments. After 10 years as a marketer of products and services for brands including AmEx and P&G, she decided to help top talent market themselves. Today, Melissa is an adjunct instructor for NYU and lends her expertise as a volunteer interviewer for various not-for-profit organizations in the US. 

Melissa authored a popular eBook, The Interview-Strategy Playbook for Corporate Olympians: A Guide to Nailing the 27 Job Interview Questions that Can Trip Up the Savviest Corporate Athletes. The Financial Times, Fox Business News, American Express Open Forum, The Huffington Post, Money Magazine, US News & World Report, Forbes, WSJ, Ladders, and Technorati have turned to her for insights.  Melissa earned an undergraduate psychology degree from NYU. She earned an MBA from the Tuck School of Business at Dartmouth.


 Accounting/ Finance/ Banking/Insurance
 Customer Support/Client care
 Food Service/Hospitality
 Information Technology/It Software Development
 Project/Program Management
 Real Estate


 May 22 – 24, 2017

HSBC awards Annual Mamie Brown Leadership Award

HSBC Bank USA has awarded one or more graduates of Brooklyn's George Westinghouse High School the Mamie Brown Leadership Award. To be considered for this grant, graduates must have achieved an overall Grade Point Average of 2.5, be enrolled in accredited courses leading to an undergraduate degree and submitted two letters of recommendation from an employer, teacher or other individual who can attest to the graduate's qualifications for the award.

Past awards:

CTER staff and members of the training group were very helpful in the areas of job search, resume writing, interview skills, and improving my customer service skills. I am glad I found this opportunity. The CTER training was a positive experience; it enhanced my skills and made me feel comfortable and confident in applying for another position with my current employer. Donna Joseph, CTER Graduate

Veterans Alliance

©2017 Community Training & Employment Resources All Rights Reserved